How to Make Audiences Love Good Journalism

Editor’s Note:  The following is an excerpt from the American Press Institute’s recent report: Improving Accountability Reporting: How to Make the Best of Journalism Better for Audiences. The report explores a series of ideas aimed at creating a more accessible form of accountability journalism — work that encompasses fact-checking, explanatory and investigative reporting —  with emphasis on the non-narrative, data or visual elements made possible by digital news. The goal is to help audiences understand and accept new information, and move beyond journalism as a lecture. The following is excerpted from the section: “Recoding Journalism: Some Ideas to Get Started.”

Changing the way accountability stories are written takes research, preparation, listening and even a bit of psychology. Here are some recommendations from experts we’ve talked to on persuasion and communications. We’ve arranged the recommendations into six categories: Audience, Data, Storytelling, Emotion, Words and Shareability. For each, we’ve included projects that demonstrate some of the effective ways to report on difficult issues and facts.

1. Your Audience

How well do you know your audience? Do you know what they understand, don’t understand and would like to know more about?

“If someone gave me $10 million to study explainer journalism,” says NYU’s associate professor of journalism Jay Rosen, “the first thing I would do is to engage in a massive act of listening.”

This “big listen” needs to encompass issues and questions that aren’t typically asked, Rosen says. For instance, asking the usual “What are the important issues in this election?” is not the same as “What would you like the candidates to be discussing now?” says Rosen.

At press conferences, skip the bandwagon journalist questions: Ask questions that answer what your audience wants to know.

“Listen in a lot of ways,” says Rosen, including face-to-face conversations, polls and talking to “people who know what people think” such as ministers and leaders of community groups. Armed with that information, you can begin to develop a template for coverage.

And when you choose the topics to explain and fact-check, think specifically about who you’re addressing.

“Target the people who are unsure,” says Tali Sharot, an associate professor of cognitive neuroscience at University College London and an MIT visiting professor. “The most likely people to be swayed are the people in the middle” — those who aren’t sure what to believe.

And, Sharot says, don’t assume everything is obvious. For instance, if you’re fact-checking the controversial issue of childhood vaccinations and autism, explain which diseases are targeted by vaccinations. “What are these diseases and what do they do to children?”

2. Data and Visualization

Sharot argues that, in teaching and learning, “Figures are better than text. They’re easier to process, they’re quicker to process, they grab our attention.” And charts made from that data can have more impact on readers, research indicates.

But it’s far from foolproof, says Sharot. “All of that is good but that still doesn’t solve the problem that if someone comes in with a belief” — for instance, about gun control, childhood vaccines, immigrants, border walls — “I think their reaction will still be the same. They’ll think there’s other data. Alternative facts.”

In that case, she recommends trying to include data from sources across the political spectrum. Find “facts and figures that confirm what both sides believe,” she recommends. Try to find reliable data that supports a point on which most people can agree. For instance: “That project will cost us a lot of money.”

3. Storytelling and Facts

Michael Specter, a New Yorker writer and author of the book Denialism, says that “facts are not enough.”

“You need to connect with people on a basic level about things. And when you do that, they respond. But we don’t sit down and talk to them. We just preach.”

One way to evoke response and engagement is to surround your facts with a story that sounds familiar. Say you’re preparing a story about health care plans. While you might think that most audiences will enjoy an unusual anecdote about a patient, most people want to hear stories that are familiar and relatable, says Dan Gilbert, a social psychologist and Harvard professor.

“…if our listeners aren’t already familiar with the topic we’re talking about,” Gilbert said in a recent interview, “they get lost really, really quickly.”

Using facts and data is important especially in controversial or complex stories, but as On The Media host Brooke Gladstone said on a recent show, context is just as essential.

“Make sure that those facts can fit into the lives of people who don’t agree with you,” said Gladstone, author of The Trouble with Reality: A Rumination on Moral Panic in our Time.

“In other words, you have to place them in a context, you have to explain their relevance and then you have to wait” for indications of understanding.

4. Emotion and Impact

Presenting facts can at times be a colorless, sterile endeavor. But emotions can play a part in how or if people will accept facts — and presentations that use videos, photos and interactives can better illustrate those emotions. After all, hyperpartisan sites have long tapped into emotions like fear and anger to engage people on politically divisive social issues.

One of Rick Crotts’ favorite explainers is a comic-strip story of an undocumented immigrant, who, as a college student, faced deportation.

The comic strip’s reporter, Ryan Schill, said in an interview that “comics allow us to really put a face to the immigration issue in a way that even broadcast can’t. Using direct quotes…and incorporating them with art drawn directly from interviews and research gives the story a lot of power.”

Jake Halpern, an author of the fully reported graphic narrative, “Welcome to the New World,” says in a recent American Press Institute interview that the strengths of strip-style visuals “are these quiet visual moments that speak more than words could.”

Cartoon illustrations don’t need to be strip-style or completely developed to be effective, however. Mohit Mamoria recently explained the complexities of Blockchain using computer-generated characters and simple drawings

As artists and designers know, even typography can signify certain emotions. Writer and designer Ben Hersh recently looked at the messages sent by particular typefaces and warned: “Typography can silently influence…and it can do this as powerfully as the words it depicts.”

These are versions of Blackletter fonts. How do they make you feel?

In London, a group of musicians is translating climate change data into music, hoping to reach people who are resistant to climate facts with their “Climate Symphony.”

“These are still hard facts — that’s the beauty of it,” says one of the creators. “It’s still data, it’s just using sound as the reporting tool.”

5. Words Matter

Projects that effectively present complex topics are often short on words, focusing instead on visuals. When a presentation isn’t “overwhelmed with large amounts of text and you are more willing to invest the time to read the information…before you know it, you have consumed the entire story and you’re surprised you have done so,” says Crotts.

Says Tampa Bay Times reporter Caitlin Johnston, who helped create the LEGO project described below: “The writing needs to be tight and precise without being stiff.”

Limited text doesn’t mean words aren’t important; in fact, fewer words means each one should be chosen carefully.

Andrew Newberg, author of Words Can Change Your Brain, suggests paying attention to the number of “negative” and “positive” words. He recommends using three positive words, statements or ideas for each one that has a negative connotation.

“There’s a lot of evidence to show that negative words and negative emotions are detrimental to the brain, while positive words and positive emotions are beneficial,” said Newberg, director of research at Thomas Jefferson University Hospital and Medical College, in an interview with Salon. “When you get into a dialogue with somebody to discuss any particular issue, a three-to-one ratio is a relatively good benchmark to think about; you wind up creating the opportunity for a more constructive dialogue and hopefully a better resolution.”

6. Designing for Shareability

Sharing a story may be the final step in the reader’s process, but how the content might be shared should be a discussion that happens early in the creators’ process.

Besides ensuring that the project looks good and works properly on social media platforms, Sharot notes that framing information in a positive or solutions-oriented manner will encourage more sharing.

“People are more likely to share a positive message than a negative message” — human nature, really, because positive messages reflect positively on the sharer, she said.

And, Sharot says, remember that “people want to be right.” Stories that provide readers with trustworthy, fact-checked information also will make them more likely to share widely.

At AL.com (Birmingham News and Mobile’s Press-Register in Alabama), a project called Reckon has launched accountability content specifically for the most shareable of platforms: Facebook and other social feeds. “In an era when journalism is changing faster than ever, we need to feel and be relevant, modern, sharable, interesting, immensely adaptable,” says Michelle Holmes, VP of content.

Below are 11 works of journalism from news organizations around the country that have found effective ways to present facts on complicated issues.

An interactive project built with LEGO pieces helps explain a controversial transportation plan.

During the 2016 elections and its nonstop news, NPR wanted a better way to cover live events.

Facebook Messenger, SMS and a personal touch add context to complex political news.

A combination of visuals gives audiences several avenues to understanding facts and issues.

Tools, including an interactive tour and a quiz, help readers understand a local investigation.

A database/tracking tool helps people keep tabs on changes made by the Trump administration.

A Facebook video project sheds light on how redistricting affects North Carolina politics and residents.

An edited series of fast tweets allows reporters and editors to combat misinformation in real time.

A visual snapshot shows how Americans view the nation’s most pressing problems over time.

A series of first-person interviews, overlaid with graphics and text, succinctly explain top issues.

Charts are positioned alongside Trump tweets to indicate how the stock market reacts.

This post originally appeared on the American Press Institute website and is cross-posted here with permission.

Jane Elizabeth is the senior manager of API’s Accountability Journalism Program. She is the Washington Post‘s former deputy local editor; and has taught journalism at Old Dominion University, the University of Pittsburgh and Point Park University.

Lori Kelley is a veteran visual journalist and the art director at Seattle Business magazine.

Julie M. Elman is a professor in Ohio University’s School of Visual Communication and author of Fear, Illustrated: Transforming What Scares Us.